EXCHANGES AND RETURNS
According to Law Decree no. 24/2014, of February 14, in the exchanges / returns made in the online store, the customer has 14 days in a row to do so, after receiving the order in the Client’s chosen address.
If you choose to pick up your order at the physical store of studio.AREIA, the 14 days start counting from the day you receive the notification, that your order is already ready to be picked up at the store.
The reasons why customers may request an exchange or return, in the above mentioned period are as follows:
- The article is too big
- The article is too small
- I do not like the model
- I changed my mind
- The article is not as I imagined *
- I received the wrong article **
*The photographs are made in high definition in order to reproduce in detail each of the products. You can find differences in the products in which the raw material itself and its manufacturing process influence the final result. The print position may vary within the same model.
In the exchanges / returns online, all costs of shipping are the responsibility of the Customer. It is advisable that the articles be sent to us by carrier or registered mail. only sends via carrier – ***
The exchanges made in our store www.studoareia.com online, are restricted to the stock existing in the online store at the time of exchange.
We do not make reservations and for this reason, the article will only go out of stock at the time the exchange takes place. The exchange will only take place when we receive the item at our facility and it successfully passes our quality control.
The team of the online store undertakes to respond to the customer within two working days after receipt of the article at our premises.